Question 1

How do I reset my password?

Accepted Answer

Use the "Forgot password" link on the sign-in page and follow the emailed instructions.

Question 2

How do I place a bulk order?

Accepted Answer

Add the quantities you need to your cart — wholesale pricing is applied automatically at each quantity break. For larger requirements, submit a quote request and our team will price it for you.

Question 3

Can I order without creating an account?

Accepted Answer

Yes. Guest checkout is available. Creating an account lets you track orders, reorder quickly and keep your addresses saved.

Question 4

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible. Orders that have not yet been dispatched can usually be changed or cancelled.

Question 5

What payment methods can I use?

Accepted Answer

Cash on Delivery and Bank Transfer are available. Card payment can be enabled once a payment gateway is connected.

Question 6

How do I pay by bank transfer?

Accepted Answer

Choose Bank Transfer at checkout, transfer the total to the account shown, then upload your receipt. We dispatch once the transfer is confirmed.

Question 7

How do I know if a part fits my vehicle?

Accepted Answer

Auto products list the vehicles they fit under the Specifications tab. If you are unsure, send us the make, model and year on WhatsApp and we will confirm.

Question 8

What is your return policy?

Accepted Answer

Return windows and conditions are set by the store and shown on the Returns page. Contact us before sending anything back.

Question 9

How long does delivery take?

Accepted Answer

Delivery times depend on the method you choose at checkout; the estimate is shown before you pay.

Question 10

Do you offer free delivery?

Accepted Answer

Free delivery applies above the order value shown in your cart. The exact threshold is displayed as you shop.

Question 11

How does wholesale pricing work?

Accepted Answer

Most products have published quantity breaks. As your quantity crosses each break, the unit price drops automatically — you can see the full table on every product page.

Question 12

Do I need a business account?

Accepted Answer

No, quantity breaks apply to everyone. A business account adds company details to your invoices and gives you access to quotations.

Frequently asked questions

Accounts

Orders

Payments

Products

Returns

Shipping

Wholesale

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